SUPPORT / POLICIES
PRIVACY POLICY
We respect your data. This policy explains what we collect, why, and how it's protected.
What We Collect
- ◆Contact info: name, email, mobile number, shipping/billing address.
- ◆Order data: products purchased, payment method, transaction ID (we never store full card numbers — payments are processed by Razorpay).
- ◆Behavioral data: pages viewed, items wishlisted, cart abandonment events. Used to improve recommendations.
- ◆Device & log data: IP address, browser, device type, timestamps.
How We Use Your Data
- ◆Process orders, payments, shipping, and customer support.
- ◆Send transactional updates (order confirmation, dispatch, delivery, returns) via Email, SMS, and WhatsApp.
- ◆With your consent, send marketing about new drops, sales, and ELMNTS Club rewards. Opt-out anytime.
- ◆Detect fraud and prevent abuse of coupon codes / refunds.
Who We Share With
- ◆Payment processors (Razorpay) for transaction completion.
- ◆Logistics partners (Shiprocket, Delhivery, Bluedart, DTDC, etc.) for delivery.
- ◆Communication providers (SendGrid for email, Twilio for SMS/WhatsApp).
- ◆Analytics (Google Analytics, Meta Pixel) in aggregated/anonymized form.
- ◆We DO NOT sell your data to third parties.
Cookies
- ◆We use cookies to keep you signed in, remember your cart, and personalize recommendations.
- ◆You can disable cookies in your browser, but parts of the site (cart, checkout) may not function.
Your Rights
- ◆Request a copy of all data we hold about you.
- ◆Request correction of inaccurate data.
- ◆Request deletion of your account (orders are retained 7 years for legal compliance, then permanently deleted).
- ◆Email byondelmnts@gmail.com for any of the above.